1. General provisions
1.1. These General Terms and Conditions (hereinafter the GTC) of FLASH STYLE s.r.o. (hereinafter the Seller) govern the rights and obligations of the contracting parties in connection with the sale of goods and the provision of related services through the online store operated under the domain gogoprint.cz (hereinafter the E-shop).
1.2. These GTC form an integral part of the purchase contract concluded between the Seller and the buyer (hereinafter the Buyer) via the E-shop (hereinafter the Purchase Contract).
1.3. If the Buyer is a consumer, mandatory consumer protection rules shall also apply. In the event of conflict, the consumer protection rules shall prevail.
1.4. These GTC are drawn up in the Czech language. The Seller may provide language versions for information purposes; in the event of discrepancies, the Czech wording shall prevail.
2. Definitions
2.1. Seller: FLASH STYLE s.r.o., Company ID No.: 28367073, registered office: Průjezdná 625, 155 31 Prague, registered in the Commercial Register kept by the Municipal Court in Prague, file no. C 136501.
2.2. Buyer: a natural or legal person who concludes a Purchase Contract with the Seller.
2.3. Consumer: a natural person who, outside the scope of their business activity or outside the scope of the independent performance of their profession, concludes a Purchase Contract with the Seller.
2.4. Business Customer: a Buyer who, when concluding and performing the Purchase Contract, acts within the scope of their business activity or independent professional activity.
2.5. Goods: movable items offered in the E-shop, including services related to their production (in particular printing, finishing and processing works). Goods are typically produced to order according to the specification provided by the Buyer.
2.6. Order: the Buyer’s legal act aimed at concluding the Purchase Contract via the E-shop.
2.7. Purchase Price: the price stated for the Goods in the E-shop and, where applicable, the costs of delivery and any additional selected services.
3. Consumer information and distance contracting
3.1. The Purchase Contract is concluded by distance means. The Buyer agrees to the use of distance communication methods.
3.2. Before the Order is submitted, the Seller provides the Consumer, within the ordering process (shopping cart/checkout), with information required by applicable law; such information is subsequently confirmed to the Consumer in the order confirmation sent to the e-mail address provided in the Order.
3.3. The Purchase Contract may be concluded in the Czech language.
4. Customer account and purchase without registration
4.1. The Buyer may order Goods via a customer account or without registration, if the E-shop allows it.
4.2. The Buyer is obliged to provide true and up-to-date information, in particular contact and delivery details.
4.3. The Seller may temporarily restrict access to the customer account or the E-shop for maintenance, security or technical reasons.
5. Conclusion of the Purchase Contract
5.1. The presentation of Goods in the E-shop is for informational purposes only and does not constitute a binding offer to conclude a contract.
5.2. The Purchase Contract is concluded at the moment the Buyer submits an Order and the Seller confirms acceptance of the Order (typically by a confirmation e-mail).
5.3. For custom production, the commencement or continuation of production is conditional in particular upon: (i) delivery of print-ready files meeting the technical requirements or creation of artwork via the online editor, (ii) approval of the preview/proof, if required or selected, and (iii) payment of the Purchase Price, if the E-shop requires prepayment.
5.4. The Buyer acknowledges that once the files/preview are approved and production is started, the Order becomes binding and any changes are possible only by agreement; changes may be subject to a fee and may affect the delivery time.
5.5. Where the Goods are produced according to the Buyer’s requirements or tailored to the Buyer’s personal needs, the Consumer does not have the right to withdraw from the contract without stating a reason in cases stipulated by law.
5.6. Before submitting the Order, the Buyer is explicitly informed that submitting the Order creates an obligation to pay the Purchase Price. The Order is completed by clicking the button labeled “Order with obligation to pay” (or other equally unambiguous wording).
6. Purchase price and payment terms
6.1. Prices are stated in Czech crowns (CZK). The E-shop shows the price excluding VAT and including VAT, where applicable.
6.2. The Purchase Price may be paid in particular by:
a) bank transfer to the Seller’s bank account,
b) online payment gateway GoPay (within the range of payment methods offered in the E-shop).
6.3. The Buyer agrees to the issuance and delivery of tax documents (invoices and credit notes) in electronic form.
6.4. The Seller shall not be liable for delays caused by payment service providers or technical outages of payment systems if such circumstances result in the payment not being duly credited.
7. Print files, file check and preview approval
7.1. Print files must comply with the technical parameters stated for the relevant Goods in the E-shop.
7.2. The Buyer is responsible for the content of the files and for ensuring that their use does not infringe the rights of third parties (in particular copyright, trademark rights, and personality rights).
7.3. The Seller is not responsible for factual or typographical errors contained in files supplied by the Buyer.
7.4. If a file-check service is available for a product and selected by the Buyer (e.g., designer check, file review, sending a preview for approval), the Seller shall perform the check to the extent specified for that service.
7.5. If the Buyer does not select the file-check service, the Seller is not obliged to check the files. Any check performed by the Seller beyond ordered services is voluntary and does not create an obligation to detect all errors.
7.6. If the Seller detects obvious defects preventing production during the check, the Seller may request the Buyer to remedy them or provide corrected files. Production may be suspended until the issues are resolved.
7.7. If a preview is provided for approval, it is typically made available via a link to the web interface. The Buyer acknowledges that approval or rejection takes place through this interface. By approving the preview, the Order becomes binding for production within the scope of the approved materials.
7.8. The delivery time shall be reasonably extended by the period during which the Buyer fails to provide files, cooperation, corrections, or fails to approve the preview.
7.9. The files and the resulting Goods must not violate law or good morals; the Seller is entitled to refuse performance if there is a justified suspicion of unlawful content.
8. Delivery of Goods and shipping
8.1. The Seller shall deliver the Goods to the Buyer through a carrier to the address specified by the Buyer in the Order.
8.2. Standard delivery within the Czech Republic is arranged primarily via PPL. Depending on the shipment, requested timing, destination or carrier capacity, the Seller may also use other carriers (e.g., Messenger, DHL or other shipping services).
8.3. Delivery outside the Czech Republic may be arranged individually. In such case, shipping costs and delivery conditions may be agreed separately, typically via e-mail; without confirmation of such conditions, the Seller is not obliged to deliver outside the Czech Republic.
8.4. The Buyer is obliged to accept the Goods.
8.5. Shipping costs follow the price list stated in the E-shop and form part of the Purchase Price, or are agreed individually under clause 8.3.
8.6. Upon receipt, the Buyer must inspect the shipment. In case of visible damage to the packaging, the Buyer must draw up a damage report with the carrier and notify the Seller without undue delay.
8.7. If the Buyer refuses to accept the shipment without a valid reason, the Seller may claim reimbursement of reasonably incurred costs associated with re-shipping.
9. Delivery time, estimated delivery date and delays
9.1. The estimated delivery date is stated for the relevant Goods in the E-shop and/or in the configurator and/or in the shopping cart.
9.2. Estimated delivery date
The delivery date shown in the configurator, shopping cart or the E-shop is an estimate based on information available at the time of ordering. For custom production, the delivery time may be affected in particular by: (i) timely delivery and quality of print files, (ii) preview approval, (iii) production and finishing requirements (enhancements, die-cutting, etc.), (iv) material availability, (v) production capacity, (vi) force majeure, and (vii) the course of transportation by the carrier.
9.3. When the delivery time starts to run
If delivery of files, file corrections or preview approval is necessary to start or continue production, the delivery time starts only after these conditions are fulfilled. The delivery time shall be reasonably extended by the period during which the Buyer fails to provide cooperation or is in delay with these actions.
9.4. Delay and notification
If the Seller anticipates a delay, the Seller shall inform the Buyer without undue delay by e-mail or via the customer account / web interface.
9.5. Consumer rights in case of delay
If the Buyer is a Consumer and the Seller is in delay with delivery, the Consumer has the rights provided by applicable law. In particular, the Consumer may require delivery within an additional reasonable period; if the Seller fails to deliver within such period, the Consumer may withdraw from the contract. If it is evident from the circumstances that the Seller will not deliver, or if the delivery date is an essential term of the contract, the Consumer may withdraw even without granting an additional period.
9.6. Transportation and carrier
After the shipment is handed over to the carrier, the Seller does not have full control over the delivery time. Any delay caused by the carrier in itself does not constitute a defect of the Goods; the Buyer’s rights remain unaffected.
10. Transfer of risk of damage and title
10.1. The risk of damage to the Goods passes to the Buyer upon acceptance of the Goods. If the Buyer fails to accept the Goods, the risk passes at the moment the Buyer was enabled to dispose of the Goods.
10.2. Title to the Goods passes to the Buyer upon full payment of the Purchase Price, unless agreed otherwise.
11. Withdrawal from contract (consumer)
11.1. If the Buyer is a Consumer and no statutory exception applies, the Consumer has the right to withdraw from a distance contract without giving any reason within 14 days from the date of acceptance of the Goods.
11.2. The Consumer acknowledges that the right to withdraw without giving a reason does not apply in particular to Goods made according to the Consumer’s requirements or tailored to the Consumer’s personal needs.
11.3. The Seller shall provide the Consumer with information on how to withdraw and, where applicable, a model withdrawal form via the E-shop.
12. Liability for defects
12.1. If the Buyer is a Consumer, the Seller’s liability for defects is governed by applicable law.
12.2. The Consumer may exercise rights from a defect that becomes apparent within 24 months from acceptance of the Goods.
12.3. If a defect becomes apparent within 12 months from acceptance, it is presumed that the Goods were defective at the time of acceptance unless proven otherwise.
13. Complaints (assertion of rights from defective performance)
13.1. A complaint may be submitted exclusively via the online complaint form made available in the E-shop (typically under Complaints / Support / Contacts). The Seller may change the location and manner of making the form available; for submitting a complaint, the current web interface of the E-shop is decisive.
13.2. Complaints sent only by e-mail or via a channel other than the online form are not deemed duly submitted unless the Seller expressly confirms in a specific case that it accepts the complaint in such manner.
13.3. The complaint must include in particular the order number, description of the non-conformity and the requested remedy. The Buyer must provide cooperation and evidence necessary to assess the complaint (in particular photo documentation and, depending on the defect, an adequate number of defective pieces).
13.4. Delivery and complaints
Complaints under this Article relate to defects of the Goods (quality, workmanship, quantity, etc.). Delay in delivery is not assessed as a defect of the Goods and is handled under Article 9 of these GTC and applicable law.
13.5. The Seller shall handle the Consumer’s complaint without undue delay, no later than within 30 days from the date it is duly submitted, unless a longer period is agreed with the Consumer.
13.6. Complaints related to transport are assessed primarily on the basis of a damage report prepared with the carrier upon receipt of the shipment and photo documentation of the packaging and contents.
14. Technological nature of printing, tolerances and exclusions
14.1. The Buyer acknowledges that printing and finishing are technological processes in which deviations may occur that are customary with regard to the technology used, material, product construction and finishing method. Customary deviations that do not affect normal use of the Goods are not considered defects.
14.2. Color: differences between on-screen display and printed output are not in themselves defects. If no contract proof / printed proof has been ordered (where available), deviations in color corresponding to customary differences due to technology, material and production run cannot be claimed.
14.3. Reprints: repeated production runs may differ in color and finishing results between runs; such differences are not in themselves defects.
14.4. Cutting, register, folds, die-cutting and finishing: products processed by cutting, folding, binding, die-cutting or finishing (e.g., lamination, UV varnish, foiling/embossing) may show positional deviations between print and cut/fold/die-cut/finish. Deviations within customary technological tolerances are not considered defects.
14.5. Quantity deviation: in custom production, there may be a quantity deviation between the ordered and delivered amount within a customary range corresponding to the technology and product type; such customary deviation is not a defect. Specific tolerances may be stated for the product in the E-shop.
14.6. In particular, the following is not considered a defect:
a) content errors (spelling, data, resolution, incorrect profiles, missing bleed or safe zone) if the Goods correspond to the supplied and approved files,
b) customary deviations resulting from material properties and batch (shade, texture, absorbency, gloss),
c) defects and shortcomings caused by defective/late files or insufficient cooperation by the Buyer.
15. Liability and damages (business customers)
15.1. If the Buyer is a Business Customer, the Seller’s liability for damage arising from breach of the Seller’s obligations is limited to the Purchase Price of the specific job; the Seller does not compensate lost profit or indirect/consequential damages unless caused intentionally or by gross negligence.
15.2. For Consumers, statutory rules apply; any provisions shall be interpreted so as not to limit Consumer rights.
16. Personal data protection
16.1. The Seller processes personal data in accordance with the GDPR and related legislation.
16.2. Information on personal data processing is set out in the Privacy Policy published in the E-shop; information on cookies is set out in the Cookies Policy.
17. Out-of-court dispute resolution and supervision
17.1. Out-of-court resolution of consumer disputes is handled by the Czech Trade Inspection Authority (ČOI).
17.2. The information obligation regarding the European ODR platform is no longer applicable; references to the ODR platform should not be provided.
18. Final provisions
18.1. If any provision of these GTC is invalid or ineffective, the remaining provisions shall remain in force.
18.2. Special arrangements in the Purchase Contract prevail over these GTC.
18.3. Seller’s contact details: info@gogoprint.cz and other contact details stated in the E-shop.
18.4. These GTC become effective on the date of publication in the E-shop and apply to orders placed on that date and thereafter. The Seller reserves the right to amend the GTC; publication of a new version renders the previous version void.
06.02.2026
