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Support / FAQ

Common questions

What does gogoprint.cz offer?

The online printshop gogoprint.cz offers offset printing, digital printing, large-format printing, and screen printing. All standard products are listed on the company’s website.

Can I order non-standard products from you?

Yes, you can. If you are interested in printing a product not listed on the website, please contact us by e-mail at info@gogoprint.cz and let us know the required parameters. Well-prepared requests are calculated without the need for further specification. Please send your e-mail request and state: format, material, and other information, especially the number of pages, further finishing, etc. You can also upload an image, sample, or visualization of the product.

I have no design. Can you make one for me?

We certainly can. Just contact us by e-mail at info@gogoprint.cz.  We will prepare an individual price offer based on your requirements. Our graphic studio will create a design and send it to you by e-mail for approval The price starts at 400 CZK per one hour of work excl. VAT. We need specific data to calculate the total price. Upon request, we can provide source files for produced designs to customers.

I am no graphic designer, so I don’t know if my design is usable.

In case you have doubts about the suitability of your design, send it to us for preliminary assessment by e-mail to info@gogoprint.cz. Our staff will check the design and help you with modifying it. Please note that designs uploaded directly to orders in the gogoprint.cz system are subjected to only a basic check of resolution of images, borders, and colours.

How can I be sure my design would be printed correctly, that is according to what I see on the computer screen?

Computer screens use the RGB colour environment, while printing uses CMYK colours. Due to this difference, it is not possible to compare the colours in the print with those displayed on the screen. Therefore, differences between the colours of the printed product and the colour on the computer screen are not a reason for a complaint.


I have my own advertising agency / printshop. Can I get a discount?

Yes, you can. We a partner program for regular customers. To create an account in the gogoprint.cz system, please contact us by e-mail at: info@gogoprint.cz. We provide a 10 % discount on all our products.


How can I place an order? Where do I begin?

Start by selecting the required printed production method. We have placed the most requested products on the main page. At the top of each page, there are navigation tabs for better access to our products.

After selecting a product, a menu with configuration options will appear. The product’s description already contains recommendations for the most suitable printing technology. Select dimensions on the left. For some products, you may enter other dimensions according to your requirements. Then select the material (paper or other base material) or other printing technologies, such as lamination, perforation, embossing, etc. For each option, there is an icon with a video on the left. Click on the icon to start a short video to see what the selected product actually looks like. In the centre, there is a calculation, where in the left part shows the quantity and the right part shows the price for this quantity in CZK without VAT. On the right, there is a summary of the order: required quantity, price without and with VAT, approximate delivery date. Below, you can download templates for editing graphics in various formats. The instructions for editing files contain a detailed description of the requirements that will ensure the best quality of print production.

After clicking Order, the Online Design button will appear. If you cannot design your printed products in professional graphics software, use our online editor. The editor is simple and easy to use.

Scroll down the page for more information on types of paper and materials used for easier use.

After finishing editing of the product, click Order. First check the shopping cart containing all the information about the selected product or products. You can either sign up or place your order without registration. We recommend that you sign up. After signing in to your account, you will see an overview of all your orders, where you can repeat any order or get discount coupons.

Then proceed to the payment for your order. Here, you can select the payment method – secure online payment by payment card or wire transfer based on details in an advance invoice. Please note that we will start processing your order only after we receive your payment (or immediately after making an online payment or within 2–3 days in case of wire transfer).


What is the delivery time?

Each product has a preset delivery time. You can find the estimated delivery date on the product page.


Where can I find information about my order?

An overview of new, realized, and completed orders is available for registered customers under Order History tab in the administration.


I want to know how my order is being processed. How do I find out the status of my order?

Information on the progress of orders is sent electronically to the e-mail address provided during the registration or when placing orders without registration, including confirmation, payment, start of production, completion, and dispatch.


When can I send my files?

Order files can be uploaded at any time.  However, if you want to place your order on the same day, you need to send the files and make the payment by 11:00 on a business day.

When will the production of my order start?

Production only starts after we receive the correct order files and payment by 11:00 on business days. Only then is your order sent to production. You will be informed by e-mail about the start of production.


What is the price for delivery by courier?

Delivery of goods anywhere in the Czech Republic is free. Upon request, we will send the goods abroad. The cost is determined individually according to the size and quantity of the shipment and the destination country. For more information, contact us at info@gogoprint.cz.


What are the payment methods?

We offer several payment options: online payment, payment via GoPay gateway, or wire transfer to our bank account. When ordering, enter the required payment method. Please note that in the case of payment by wire transfer, production only starts after the amount has been credited to our bank account.




What should I do in case of a complaint?

Complaints must be sent by e-mail to reklamace@gogoprint.cz. Each complaint must contain the order number, a description of the detected defects, and the requested method of removal of the defects. You can also attach photos to your e-mail message.


How long does it take to process a complaint?

The standard time for handling complaints is seven working days. We always try and process your complaints as soon as possible, including a possible solution.




How do I prepare the files for my order?

You can download a template for each selected product that you can customize to your own needs. The templates are available in multiple formats. After the design is ready, generate a print file in PDF, TIFF, or JPG format.

What is the required resolution of print files?

Files intended for offset or digital printing should have a resolution of 300 DPI (pixels per inch). Files for large format printing (roll-ups, tarpaulins) must have the resolution of 150 DPI.

Files check
A basic check is performed on each file for your order. The check includes the file format, resolution, and colours. Should we have questions regarding your graphic files, we will contact you via the e-mail address provided in the registration or when placing orders without registration.

How do I send a print file?

Upload the print file by clicking on Upload files or from the Order History tab in the administration (after opening the order, click on Upload files). If necessary, you can also send the file, including the order number, to the e-mail address: info@gogoprint.cz.



My account

How do I sign up?

To register, click on Sign In in the upper right corner of the screen. Fill in the registration form. After correct registration, you will automatically receive a registration confirmation e-mail.

Is my account active immediately after registration?

Yes, it is. You may start ordering immediately after signing in.

Can I order goods without registration?

Yes, it is possible to order goods even without registration. We will need a completed order form and your e-mail address to process the order. However, we recommend that you create a user account in the system. That way, you will have an overview of all your orders, information about news and discounts, or you can use discount coupons sent as part of special offers.

Account administration

In the administration section, you can change your password or address or view your order history. If you want to repeat an order, just click on Repeat Order in the Orders tab.